Product Care / Troubleshooting Guide
| Symptom | Probable Cause | Solution |
| *See Refilling/Emptying section †See Care & Handling section | ||
| Lighter will spark but not ignite | Out of fuel | Refill lighter |
| Air lock | Completely empty and refill lighter * | |
| Dirty burner | Clean burner † | |
| Flame adjuster set too low | Adjust flame higher | |
| High altitude | Adjust flame higher | |
| Low temperature | Adjust flame higher | |
| Gas feeding system clogged | Return for service | |
| Lighter will not spark | Ignition system malfunction | Return for service |
| Hissing sound is heard | Flame adjustment set too high | Adjust flame lower |
| Butane leak | Return for service | |